Terms and Conditions

  • All items will ship within the specified lead times unless otherwise indicated by our customer service team. Please note that prices are subject to change without notice.

    For inquiries about made-to-order lighting fixtures and furniture, please contact us directly. A 50% non-refundable deposit is required to begin production. Lead times start upon receipt of payment and confirmation of all order details. Finished products will be shipped once the order is paid in full.

    For assistance or additional information, email us at studio@mneme.co.

  • BECAUSE OF THE HANDMADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO OFFER returns.

  • MNEME products are warranted for one year from the date of receipt (not installation) against mechanical defects. We will repair or replace defective components or products as needed. Hard-wired light fixtures are UL and CE listed for dry locations, and each fixture is clearly labeled with its maximum allowable wattage. Please note that using bulbs with a higher wattage than specified will void the warranty.

    The following are not covered under our warranty:

    • Damage caused by improper cleaning solutions or methods.

    • Damage resulting from improper handling, installation, or assembly by the customer or their agent.

    • Damage to fixtures, fixture components, or shades due to the use of incorrect light bulbs.

    • Damage caused by exposure to weather or unsuitable environments.

    • Changes in the appearance of hand-rubbed or unlacquered finishes, as these are designed to develop a patina over time.

    • Any costs associated with installation, removal, or re-installation.

    • Restoration or repair work.

    • Any parts purchased separately from our products.

    If you have any questions about our warranty policy, please feel free to contact us.

  • DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 10 BUSINESS DAYS OF RECEIPT WHILE GOODS ARE STILL AT INITIAL DELIVERY LOCATION. APPARATUS IS NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME. IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.

Legal

  • MNEME is dedicated to ensuring that our website is accessible and usable for all individuals, including those with disabilities. We believe in providing equal access to our content and services and are committed to ongoing improvements to meet this goal.

    Accessibility Standards

    We strive to adhere to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.0). These guidelines outline four key principles for accessible websites:

    1. Perceivable: Information and user interface components must be presented in ways that users can perceive.

    2. Operable: User interface components and navigation must be functional and easy to use.

    3. Understandable: Information and the operation of the user interface must be clear and comprehensible.

    4. Robust: Content must be robust enough to be interpreted reliably by a wide range of user agents, including assistive technologies.

    Our Commitment

    We are actively taking steps to ensure that our website complies with these standards and continues to improve accessibility for all users.

    Feedback and Support

    Your feedback is invaluable in helping us enhance the accessibility and usability of our website. If you encounter any accessibility issues or have suggestions for improvement, please reach out to us.

    You can contact us via email at studio@mneme.co.

    When reporting an issue, please include:

    • The web address (URL) where you experienced the issue.

    • A detailed description of the issue you encountered.

    We will make every effort to address your concerns promptly and effectively.

    Continuous Improvement

    At MNEME, we are committed to making ongoing improvements to ensure that our website meets the needs of all users. Thank you for helping us provide an inclusive and accessible experience.

  • This Privacy Policy applies to MNEME, LLC ("we," "our," or "us"). It explains how we collect, use, and share the personal information gathered through our websites and subdomains at www.mneme.co (the "Sites") or via your use of our products and services. By using our Sites, you agree to the terms outlined in this Privacy Policy.

    What Types of Personal Information Do We Collect?

    Information You Provide

    You may provide personal information when you:

    • Sign up for an online account

    • Complete online forms or surveys

    • Apply for employment

    • Contact us via phone or email for information or support

    Examples of the information we may collect:

    • Contact Information: Name, address, location, email, phone number

    • Online Identifiers: IP address, cookies, username, password

    • Professional Information: Resumes, CVs, or other documents for recruitment purposes

    • Financial Information: Credit card details for payment

    Information We Collect Automatically

    When you visit our Sites, we collect information your browser sends, such as:

    • Your IP address, browser type/version

    • Pages visited, visit duration, date/time

    • Referral sources (e.g., social media, email campaigns)

    This data is collected through technologies such as cookies, web beacons, and tracking pixels (e.g., Google Remarketing, Facebook Pixel). For more details, refer to our Cookie Policy.

    Information from Third Parties

    If you access our Sites via third-party services (e.g., Facebook, Google) or share content on social media, the third-party service may provide us with certain data, subject to their policies and your account settings.

    How Do We Use Personal Information?

    We use your personal information to:

    • Provide products and services

    • Market our products/services

    • Share tailored advertising through cookies and marketing partners

    • Analyze site usage and improve services

    • Conduct market research and troubleshoot issues

    • Offer employment opportunities

    • Detect and prevent fraud or other criminal activity

    How Do We Share Personal Information?

    • Affiliates and Service Providers: We share your information with third-party service providers for operational purposes (e.g., Mailchimp for email campaigns).

    • Marketing and Advertising: With respect to cookies, we share data with marketing partners for tailored advertising. For more information, see our Cookie Policy.

    • Third-Party Links: Our Sites may link to external websites. We are not responsible for their privacy practices. Please review their policies before providing any data.

    • Legal Requirements: We may disclose personal data to comply with legal obligations, enforce agreements, protect our rights or safety, or prevent fraud.

    How Do We Respond to 'Do Not Track' Signals?

    We do not recognize or respond to browser-initiated "Do Not Track" (DNT) signals due to a lack of industry standards.

    Your Privacy Choices

    • Marketing Opt-Out: You may unsubscribe from marketing communications by following the link in our emails or contacting us directly. Service-related messages will still be sent for purchased products/services.

    • Exercising Privacy Rights: You may request access, correction, or deletion of your personal data by contacting us at studio@mneme.co.

    Privacy Rights by Jurisdiction

    • California Residents (CCPA): You have rights to:

      • Access personal information collected about you

      • Know if your data is sold or shared

      • Opt-out of data sales

      • Request data deletion

      • Equal service, regardless of exercising privacy rights

    • EEA and UK Residents: You may have rights to:

      • Access, correct, or delete your data

      • Restrict or object to data processing

      • Request data portability

      • Lodge a complaint with a supervisory authority

    International Data Transfers

    Data you provide may be transferred to the U.S. or other countries where data protection laws may differ. We comply with applicable laws and seek your consent when required.

    Children's Privacy

    Our Sites are not intended for individuals under 13 years old. We do not knowingly collect personal data from children.

    Policy Changes

    We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

    Contact Us

    If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following email: studio@mneme.co.

  • At MNEME, we are committed to ensuring that your experience on our website is seamless and personalized. To achieve this, we may place small data files called cookies on your device. This Cookie Policy explains what cookies are, the types we use, and how you can manage them.

    What Are Cookies?

    A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies allow the website to remember your actions and preferences (such as login details, shopping carts, and language settings) over time, so you don’t have to re-enter them when navigating between pages or returning to the site.

    Types of Cookies We Use

    1. Strictly Necessary Cookies

    These cookies are essential for the functionality of our website. They ensure efficient operation, provide security features, and enable requested services, such as shopping carts and billing. Example: Squarespace

    2. Performance/Analytics Cookies

    These cookies help us analyze how visitors use our website, allowing us to improve its functionality. For instance, they provide insights into how features are utilized and identify areas for enhancement. Examples: Google Analytics, Klaviyo, Squarespace

    3. Functionality Cookies

    Functionality cookies enhance your experience by remembering your preferences, such as language, region, and login details. Disabling these cookies may affect certain website features. Example: Squarespace

    4. Advertising/Targeting Cookies

    These cookies and pixels, such as those from Google Ads and Facebook Pixel, deliver ads relevant to your interests. They track your visits to our website and others, sharing this information with advertising platforms to show tailored advertisements. Examples: Google, Facebook

    Third-Party Cookies

    Our website uses cookies from third-party services to support advertising, analytics, and functionality. These cookies are governed by the respective third parties’ privacy policies.

    Your Choices Regarding Cookies

    Enabling or Disabling Cookies

    You can control cookies through your browser settings. While disabling cookies may limit some functionality of our website, you can still browse most of our content. Instructions for managing cookies can typically be found in your browser's help section.

    Online Tools for Managing Cookies

    You may also manage cookies for online advertising through tools like:

    Opt-Out Tools

    To opt out of Google Analytics tracking, you can download the Google Analytics Opt-Out Browser Add-On.

    Cookie Preferences

    You can manage your cookie preferences on our website. Below are the categories of cookies we use:

    1. Technical Cookies These are mandatory for basic website functionality. Disabling these will render the website unusable.

    2. Functionality Cookies Improve user experience by remembering preferences. Disabling may require re-entering details during future visits.

    3. Analytical Cookies Provide aggregated, anonymous data to help us improve the site.

    4. Profiling Cookies Used for tailored advertising based on your browsing habits.

    By clicking "I Agree" on our cookie banner, you consent to the use of cookies in accordance with this policy. For further information, please refer to our Privacy Policy.